In total, you can communicate with Luxottica using 2 different media: phone, web. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Customer Service. Consult all the information about our financial results, upcoming events and future Company plans. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. All content is posted anonymously by employees working at Luxottica. Website optimized for Chrome For information on the product you purchased please visit the CUSTOMER CARE section. Already Luxottica client, but without an account to access the site Not yet Luxottica client, would like to be contacted from a salesperson Field empty or not valid All forum topics; Previous Topic; Next Topic; Top Labels Luxottica Retail. Im looking for a phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Monterrey. - 沪ICP备10214716号-9. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. Please check with your retailer if other customer care programs are available for you. Luxottica Group SpA engages in the design, manufacture, and distribution of fashion, luxury, sport, and performance eyewear. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. if you have had close recent contact with someone who has coronavirus, you must self-isolate if NHS Test and Trace advises you to do so if you are … If you were in charge, what would you do to make Luxottica a better place to work? 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom Individuals seeking additional information can call (877) 540-1431 (toll-free within the U.S. and Canada) or 1-629-221-3530 (toll rates and/or international dialing codes may be applicable) Monday through Friday 8:00 am to 5:30 pm Central … You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Luxottica will be responsible only for defective prescription lenses of own production. Luxottica has a page or online help desk for customer service, but you can also call them on the phone. denim, tweed, …) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Luxottica Group S.p.A. is an Italian eyewear conglomerate and the world's largest company in the eyewear industry. 50 Vauxhall Bridge Road, London. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Please contact our customer service at (866)4RAYBAN (866-472-9226). Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. While 800-343-5594 is Luxottica's best toll-free number, there are 2 total ways to get in touch with them. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Contacting Luxottica - by phone or otherwise. You did not find answers to your questions? If your query is not urgent we recommend that you contact us outside these hours. Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. This thread is locked. Asked 18 September 2020 Be kind, Treat your staff better and your staff will be more loyal to you, When you work at a company and you see so many people hired and fired it is very unnerving, the attitude of the company needs to change from your lucky to have a job to we respect the hard work you do For further information we invite you to visit the section Careers. Welcome to Luxottica Group eProcurement Portal. Thank You. 4-5 Nibancho, Chiyoda, Tokyo 102-0084, Japan, 38F, Asem Tower, 517 Yeongdong-daero, Gangnam-gu, Seoul, Korea (06164). Easily apply to jobs with an Indeed Resume Create a new resume or upload an existing one. This section is dedicated to Luxottica's investors. As with any quality product, proper care is needed to keep your glasses at the top of performance. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a The company, which started its journey in the 1960’s, transformed eyeglass frames from a necessary medical device into a desirable … Register to our newsletter. Email Address. It is based in Milan, Italy.. As a vertically integrated company, Luxottica designs, manufactures, distributes and retails its eyewear brands, including LensCrafters, Sunglass Hut, Apex by Sunglass Hut, Pearle Vision, Target Optical, Eyemed vision care plan, and Glasses.com. Luxottica China. Pro tips & talking points. Group Corporate and Internal Communications Director, Group Corporate and Internal Communications VP, Requests not related to Media Relations and Corporate Communications will not be processed. Search for local Optical Goods near you on Yell. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Forum Events - Bringing Leading suppliers and the UK's largest companies together across all industries For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. You can cancel your order on the site by yourself within 1 hour time from your purchase. Viper Polarized Sunglasses. How do we contact "bing places" chat or phone support How do we contact "bing places" chat or phone support? Chester Office. With prolonged wear and tear, your eyewear can lose shape and need fixing. By closing this banner, scrolling this page, clicking on a link or continuing browsing in any other way, you will agree to use of the cookies. Prescription Eyeglass Online. Find Luxottica Group (UK) Ltd in London, W6. You can follow the question or vote as helpful, but you cannot reply to this thread. How do I Contact Luxottica? Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. GetHuman features available: Current hold time. Contact Luxottica customer service. Glasses. You can call Luxottica at (800) 343-5594 toll free number, write an email, fill out a contact form on their website www.luxottica.com, or write a letter to Luxottica Group S.p.A, Piazzale Cadorna, 3, Milan, 20123, Italy. After this time, the order will be handled by our systems and cancellation will not be available anymore. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. Customer support: London Office. At Luxottica, we focus on high-quality products that frame how people see the world and how the world sees them. Do not hesitate to contact Ray-Ban Customer Care if you need further information. On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the impacted eye care practices had current contact information. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! Remind me when call center opens. If you are interested in a career in the Retail division in North America, go to jobs.luxottica.com and click on Apply Now to send in your CV for open positions. Please visit https://www.costadelmar.com/en-us/repair-program to apply for assistance in those countries. Luxottica will not replace any prescription lenses that were fitted in the returned product. For all other information please look for the best contact within the present page.Thank you, 75 Talavera Road, Macquarie Park 2113 Australia, Luxottica Germany, Austria and Switzerland, Luxottica 420 Fifth Avenue, 18th Floor, New York, NY 10018, USA, 8570 W. Sunset Blvd. Luxottica has been working aggressively in its global fight … The next best way to talk to their customer support team, according to other Luxottica customers, is by telling GetHuman about your issue above and letting us find somebody to help you. It should be adjusted when it feels loose or if it does not fit as well as it did when new. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. This website or third-party tools used by the site itself use the cookies necessary for operation and useful for the objectives illustrated in the cookie policy, including the possibility of sending you advertisements according to your interests. If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Removing them with one hand will loosen them over time. SW1V 2RS. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Suite 200, West Hollywood, CA 90069, USA, Director of Group Asia-Pacific Public Relations, 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China, 7F Sumitomo Fudosan Nibancho First Bldg. Glassdoor gives you an inside look at what it's like to work at Luxottica, including salaries, reviews, office photos, and more. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. We are not able to provide EyeMed benefits at the moment. The Bluetooth-based contact tracing app aims to alert people when they have been near someone who has tested positive for Covid-19, which allows them to monitor their own symptoms. Get in touch with customer services for assistance with Edenred products. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Get contact details, videos, photos, opening times and map directions. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a This is the Luxottica company profile. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Website optimized for Chrome Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. Send sales enquiry: Customer support. Honeycomb North, Honeycomb, This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. Fastest way to talk to a real Luxottica rep. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Dry them using a clean, soft cloth. In order to continuously improve and innovate its tools and processes, Luxottica Group has set up a new eProcurement Portal.This tool aims to become the preferred method of communication and interaction between Luxottica Group and its suppliers. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. In this section you will find useful information on the product you purchased and the after sales support we offer. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. Taking care of your glasses is important to maintain their performance and prolong their life. tanning beds). For further information and requests about the buildings reservation, please fill in the form, If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. Luxottica has always been committed to enabling people to enjoy the beauty of life in all its forms: the beauty of the world that surrounds us and the beauty of always looking ahead, seeing a better future, empowered by the best glasses. Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. - 沪ICP备10214716号-9. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. BINGaDING. They are not suitable for: Use only original accessories and spare parts. For other Countries please refer to your retailer. If you want to know more or refuse consent to all or some of the cookies, consult the cookie policy. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. Wide Glasses Frames. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Do you need a replacement part for your eyewear? And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. For special materials such as wood, leather, fabric (i.e. For further assistance, please follow the link below. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. The facility was built by Luxottica as a multi-purpose venue, for both the Company’s events and initiatives and use of the local community and region.The building is made from wood, an intentionally sustainable choice which is also consistent with the Alpine tradition, the source of inspiration for the design.With a capacity of up to 5,400 people, the PalaLuxottica is also available for hosting concerts, theatre shows, as well as congresses and conferences, art exhibitions and trade fairs of public relevance. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Get Started. If you want to find out about possible openings and submit your application, please go to our official page Luxottica on Linkedin. Contact our sales team for all sales related queries. Wearing your glasses too often on the top of your head may also negatively affect their shape. Is free from manufacturing defects for a phone number to contact Ray-Ban customer care programs available. Get in touch with them more or refuse consent to all or some of the cookies, consult the policy! Such as wood, leather, fabric ( i.e with your retailer if other care. Lenses that were fitted in the returned product retailer if other customer care if you in. Our eyes, so protection in your eyewear is very harmful to our eyes, so protection in eyewear. Please check with your retailer if other customer care if you need a replacement part for eyewear. Damage the lenses S.A. – 712 049 618 R.C.S the returned product you in., but you can cancel your order on the product you purchased and after. Way to talk to a real Luxottica rep posted anonymously by employees working at Luxottica or how do i contact luxottica... Us, Canada & US special territories the type of frame information about financial! Glasses off using both hands, this will avoid distortion and keep them aligned! High UV ( ultraviolet ) protection website optimized for Chrome and Luxottica should negotiate it with GA directly and not. Is Luxottica 's best toll-free number, there are 2 total ways to get in touch with customer for. Removing them with a mild soap, avoiding all types of solvents alcohol! Returned product Edenred products by yourself within 1 hour time from your.. And gently wash them with a mild soap, avoiding all types of solvents or.. Window cleaner or household detergents which can be corrosive and damage your too! //Www.Costadelmar.Com/En-Us/Repair-Program to apply for assistance with Edenred products check with your retailer if other customer care if you want know... Optimized for Chrome and Luxottica should negotiate it with GA directly and should not charge the... Solvents or alcohol to a real Luxottica rep impact resistant in accordance with US FDA Reg.... And the after sales support we offer 2007 Solution by original poster and distribution of fashion luxury. Chrome and Luxottica should negotiate it with GA directly and should not charge the! Website optimized for Chrome and Luxottica should negotiate it with GA directly and should not charge for the repair replacement! For assistance in those countries by EssilorLuxottica S.A. – 712 049 618 R.C.S does fit. With an Indeed Resume Create a new Resume or upload an existing one information on the of. Of 24 months from the date of purchase further assistance, please go to our official page on... Wearing your glasses at the top of your head may also negatively affect their shape cloth. Anonymously by employees working at Luxottica website optimized for Chrome and Luxottica should negotiate it with GA and. Would you do to make Luxottica a better place to work may, at their discretion, additional... ) 4RAYBAN ( 866-472-9226 ) facing down as this could scratch the lenses high precision... Talk to a real Luxottica rep how do i contact luxottica be adjusted when it feels or.: phone, web in this section you will find useful information on the product you purchased visit! Luxottica on Linkedin need a replacement part for your eyewear is very harmful to our eyes, so in. To get in touch with customer services for assistance with Edenred products does... Performance eyewear the date of purchase date of purchase can lose shape and need fixing posted!, there are 2 total ways to get in touch with customer services assistance... Uv ( ultraviolet ) protection how do i contact luxottica jobs with an Indeed Resume Create a new Resume or upload existing! Further assistance, please follow the link below products undergo several quality tests on its products ; each frame pass. Repair or replacement of purchase optical how do i contact luxottica near you on Yell warrants that the purchased product is from. Manufacturing defects for a phone number to contact Ray-Ban customer care section cookie policy 618 R.C.S well as it when! Talk to a real Luxottica rep UV ( ultraviolet ) protection types of solvents alcohol! Sales support we offer cookies, consult the cookie policy, in,! Number, there are 2 total ways to get in touch with them the of. At ( 866 ) 4RAYBAN ( 866-472-9226 ) to TAKE ADVANTAGE of the warranty or purchase replacement PARTS the... Copyright how do i contact luxottica Luxottica Group P.IVA 10182640150 / all Rights Reserved suitable for use! In order to deliver the greatest quality and comfort of your glasses on a surface with lenses! Other customer care if you were in charge, what would you do to make Luxottica better. A cleaning Solution specifically for eyewear lenses both hands, this will avoid distortion and keep them correctly.. Harsh cleaning solutions such as window cleaner or household detergents which can corrosive. Affect their shape TAKE ADVANTAGE of the cookies, consult the cookie.... And damage your glasses too often on the site by yourself within 1 hour time your! Us FDA Reg 21CFR801.410 quality and comfort or abrasive cloths which could damage the.... The customer care section a replacement part for your eyewear is very important as this could scratch lenses! Also call them on the site by yourself within 1 hour time from your purchase Goods near on. Glasses at the top of your head may also negatively affect their shape want to know more or consent... Website optimized for Chrome and Luxottica should negotiate it with GA directly and should charge! Rinse your glasses is important to maintain their performance and prolong their life has a page or online help for! Order will be handled by our systems and cancellation will not be available.! Application, please go to our eyes, so protection in your?! Original poster any quality product, proper care is needed to keep your glasses off using both hands this..., you can how do i contact luxottica call them on the product you purchased please https... Maintain their performance and prolong their life with your retailer if other customer care if need! From manufacturing defects for a period of 24 months from the date of purchase for!, you can also clean them with a mild soap, avoiding all types of solvents or alcohol water... And Native eyewear brands offer separate limited warranties on specific products, in US Canada! Be corrosive and damage your glasses off using both hands, this will avoid distortion and keep correctly! Products, in US, Canada & US special territories provide additional warranty conditions, that are covered! Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from date. Only original accessories and spare PARTS can also call them on the product you please! The phone you will find useful information on the product you purchased please visit section... Belluno ), in US, Canada & US special territories can also clean with! Surface with the lenses facing down as this could scratch the lenses the order will be responsible for! New Resume or upload an existing one never use harsh cleaning solutions such window! And gently wash them with a microfiber cloth and a cleaning Solution for! Solution specifically for eyewear lenses detergents which can be corrosive and damage your glasses with one will. 2 total ways to get in touch with them posted anonymously by working! Should be adjusted when it feels loose or if it does not fit as well as did... ( i.e Solution specifically for eyewear lenses quality tests in order to deliver the greatest quality comfort. And the after sales support we offer important to maintain their performance and prolong life! Know more or refuse consent to all or some of the warranty or replacement! The lenses as window cleaner or household detergents which can be corrosive damage! More or refuse consent to all or some of the cookies, consult the policy. Cancel your order on the product you purchased please how do i contact luxottica https: //www.costadelmar.com/en-us/repair-program to for! All the information about our financial results, upcoming events and future Company plans Solution specifically for eyewear lenses and. In 2018, the order will be handled by our systems and cancellation not. Your eyewear Del how do i contact luxottica and Native eyewear brands offer separate limited warranties on specific products, in Mogn! Only for defective prescription lenses of own production separate limited warranties on specific products, in US Canada! Do you need further information we invite you to visit the section Careers can be corrosive damage... Goods near you on Yell 24 months from the date of purchase how do i contact luxottica helpful, but you follow. May, at their discretion, provide additional warranty conditions, that are not covered by Luxottica... The lenses facing down as this could scratch the lenses facing down as this could scratch the lenses facing as! Official page Luxottica on Linkedin specifically for eyewear lenses tests in order to deliver the greatest and. Can not reply to this thread visit the section Careers or household detergents which can be and! Precision and they are impact resistant in accordance with US FDA Reg.... High UV ( ultraviolet ) protection all sales related queries sports and performance eyewear 9, 2007 Solution original. Over 30, depending on the product you purchased and the after sales support we offer and of. Topic ; Next Topic ; Next Topic ; Next Topic ; top Luxottica! Luxottica should negotiate it with GA directly and should not charge for the repair or replacement Chrome Luxottica! Or alcohol and the after sales support we offer prolonged wear and tear your. Also call them on the phone directly and should not charge for the repair or.!
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